Cancellation conditions: Personalized
Booked dates are final. It is not possible to change dates once you have booked. You may cancel your course at any time. Written notification [email] must be received by our sales team. Cancellation will be effective on the day notification is received. Cancellation charges are as follows. Period before departure: 57+ days: deposit only; 29-56 days: 50% of total; 22-28 days: 70% of total; 21 days or less: 100% of total. If the reasons for your cancellation are covered under the terms of your insurance policy, you may be able to reclaim these charges. A cancellation invoice will be issued on request. Where a deposit amount has not been specified at the time of booking it shall be 25% for refund purposes.
If we cancel your course: Arrangements for courses are made many months in advance. We reserve the right in any circumstances to cancel a course or your booking. If we cancel your booking our liability is limited to monies already paid, which will be refunded. We may offer as an alternative a replacement course, which you may choose to accept in place of a refund. Such an offer once accepted, constitutes a new booking subject to all the aforesaid terms and conditions. Occasionally we may need to make changes which may include, but are not limited to: a] a change of destination, b] change of departure point, c] change of vessel, d] change of instructor. Such matters do not constitute conditions of the contract and changes to them by us do not constitute a cancellation.